Privacy Policy

How We Collect, Use, and Protect Your Data

Introduction

Arborforce Group Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through enquiries, contact forms, email, phone calls, or while using our website and services.

By providing your personal information, you agree to the practices described in this policy.

1. Who We Are

Company Name: Arborforce Group Ltd
Registered Address: Unit 3a, Arborforce Group, Clotton, Tarporley, CW6 0EG, United Kingdom
Email: customerenquiries@arborforcegroup.co.uk
Phone: 0151 662 0158

Arborforce Group Ltd acts as the data controller for the personal information collected.

2. Information We Collect

Information You Provide Directly

We may collect the following information when you contact us or request our services:

  • Name

  • Email address

  • Telephone number

  • Address or site location (if relevant)

  • Details of your enquiry, project, or service requirements

Information Collected Automatically

When you interact with our website, we may automatically collect limited technical information such as:

  • IP address

  • Browser type and device information

  • General usage data

This information helps us improve performance, security, and user experience.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotations

  • Deliver and manage our arboriculture, landscaping, and vegetation management services

  • Communicate regarding projects, appointments, or service updates

  • Improve our services and customer experience

  • Meet legal, regulatory, and safety obligations

We do not use your personal data for marketing purposes unless you have explicitly agreed to receive such communications.

4. Lawful Basis for Processing

We process personal information only where there is a lawful basis, including:

  • Your consent

  • The performance of a contract or steps taken prior to entering a contract

  • Compliance with legal obligations

  • Our legitimate business interests, provided these do not override your rights

5. Sharing Your Information

We do not sell or rent your personal information. We may share it only when necessary with:

  • Trusted contractors or service providers involved in delivering our services

  • Professional advisers or regulatory authorities where required by law

All third parties are required to keep your information secure and use it only for authorised purposes.

6. Cookies

Cookies may be used to enhance website functionality and analyse usage. You can manage or disable cookies through your browser settings.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and operational requirements.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we take security seriously, no method of transmission or storage is completely secure.

9. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent where applicable

Requests can be made by contacting us using the details provided above. You also have the right to lodge a complaint with the UK Information Commissioner’s Office.